Delayed inspections
Field visits wait on schedules and travel, so turnaround grows before assessment even begins.
Secure self-capture links and live remote survey.
AI-Powered Insurance Operations
Make every claim more evidence-driven.
ClaimHorizon brings AI pre-inspection, live spot survey and AI-assisted claims processing into one connected workflow, so insurers do less avoidable manual work, get better evidence and make faster, more consistent decisions.
Built for insurers, surveyors, agents and claims operations teams in India.
Live evidencePI-24-77310
Dent · front door
Scratch · bumper
Glass · clear
Severity
Moderate
Evidence
6 / 7 sides
Geotag verified
Human QC: pending
PDF + JSON report
Computer Vision Damage Review
360° Live Walkaround
Document Intelligence
Geotagged Evidence
Red-Flag Signals
Human QC Gates
Audit Trail
Insurer-Ready Reports
API-Ready
Mobile-First Capture
Computer Vision Damage Review
360° Live Walkaround
Document Intelligence
Geotagged Evidence
Red-Flag Signals
Human QC Gates
Audit Trail
Insurer-Ready Reports
API-Ready
Mobile-First Capture
What is ClaimHorizon?
ClaimHorizon is an AI insurance claims platform for India. It connects vehicle pre-inspection, live spot survey and claim processing on a single evidence trail. AI does the extraction, damage detection and red-flag checks; trained professionals approve every outcome.
The claims journey, connected
One evidence trail from policy to payout.
Most tools fix one step. ClaimHorizon links all three on a shared evidence repository and audit trail, so nothing captured upstream is lost downstream.
01
Pre-Inspection AI
Before the policy begins
Guided capture, 360° video, chassis & odometer evidence and CV-assisted damage review.
Learn more 02Spot Setu
At the moment of loss
Live, location-aware spot survey with geotagged photos, video, voice notes and point-of-impact capture.
Learn more 03AI Claims Processing
From intake to decision
Document checks, estimate-to-image validation, red flags, human approval and final assessment.
Learn moreThe problem
Claims slow down where evidence breaks down.
Delays, disputes and leakage usually start upstream: an inspection that came late, a photo missing context, a report rebuilt by hand.
How the platform fixes itIncomplete evidence
Missing angles, unclear chassis numbers and untagged photos force repeat visits and follow-ups.
Guided, mandatory capture checks with geotag & timestamp.
Fragmented communication
Email, calls and chat threads scatter the case across people who each see part of it.
One case view for insurer, surveyor and agent.
Inconsistent review
Different reviewers apply different judgement, making quality hard to standardise and audit.
Configurable QC rules, red flags and approval gates.
Platform overview
An AI operating layer for insurance operations.
Seven capabilities, one configurable platform, deployed around your own approval controls.
Computer vision damage review
Detects and annotates dents, scratches, glass and headlight condition with severity indicators, plus old-damage and anomaly signals.
AI data extraction
Reads RC, prior policy, licence and estimate documents into structured fields.
Document intelligence
Coverage, date and identity checks across every document in the file.
Red-flag signals
Metadata, location and narrative inconsistencies are queued for review.
Configurable workflows
Checklists, roles and escalation paths that match each insurer’s rules.
Human QC
Approval gates, resubmission loops and named accountability.
Insurer-ready reports
QC-approved PDF and JSON outputs, signed and shareable.
Product spotlight
Start with one module. Expand across the journey.
Pre-Inspection AI
Capture the right evidence before the policy begins.
- Guided mobile workflow & secure link
- RC, prior policy, chassis & odometer
- Continuous 360° live video
- Chassis-tampering & sticker-hiding alerts
Spot Setu
A live spot survey workflow built around evidence.
- Insurer assignment & mailbox intake
- Geotagged photos, video & voice notes
- Point- and line-of-impact capture
- Signed final Spot Survey PDF
AI Claims Processing
Move claims forward with AI-assisted decisions.
- FNOL, intake & insured communication
- Estimate-to-image, part & labour checks
- Price assistance & red-flag monitoring
- Repair, invoice & salvage validation
How it works
Six steps from lead to insurer-ready report.
Field users get a simple guided flow on any phone. Insurers get a controlled, auditable process on the desktop.
- 01
Create lead
The insurer, agent or broker opens a case with policy and vehicle details.
- 02
Share secure link
The insured or field user gets a time-bound capture link by SMS or email; no app install needed.
- 03
Capture evidence
Guided documents, 360° video, all-side photos, location and signature.
- 04
AI analysis
Computer vision and document AI organise damage, data and red-flag signals.
- 05
Human QC
A trained reviewer approves, edits or requests resubmission, and every action is logged.
- 06
Generate report
A QC-approved PDF and JSON report is shared with the right stakeholders.
360° video
Voice note added
3connected modules on one evidence trail
360°continuous live walkaround capture
6guided steps from lead to report
100%of decisions routed through human authority
Business impact
Designed for outcomes insurers can measure.
Faster turnaround
Remote capture and live survey are designed to cut waiting on travel and follow-ups.
Standardised quality
The same checklist, the same QC rules and the same report every time.
Evidence-based decisions
Every observation is linked to the photo, video, location and time behind it.
Leakage control
Red flags and estimate-to-image checks help surface issues before payout.
Operational visibility
Live queues show what was captured, where, and what is still pending.
Scalable operations
Mobile-first, multilingual capture handles volume without adding field staff.
Human-in-the-loop promise
Automation does the repetitive work. People keep the authority.
AI assists
- Extraction & data matching
- Damage detection & classification
- Consistency & red-flag checks
- Case summaries & draft reports
Professionals decide
- QC & admissibility
- Negotiation & escalation
- Investigation of red flags
- Final approval & accountability
Why ClaimHorizon
Built for how Indian motor claims actually run.
CapabilityTypical point toolsClaimHorizon
Pre-inspection, spot survey & claims in one journey—
Live, location-aware spot survey (Spot Setu)—
India-relevant insurer & surveyor workflows—
Configurable QC, escalation & approval gatesPartial
Unified evidence repository & audit trailPartial
AI assistance with human authority by designPartial
Who it’s for
One platform, every stakeholder.
Control, audit trail and turnaround at scale.
Configurable workflows, red-flag queues, approval gates and a full audit trail across every inspection and claim.
Less repetitive work, better evidence.
Structured capture, AI damage mapping and auto-drafted reports, so time goes into judgement instead of paperwork.
Simple guided capture on any phone.
A secure link, step-by-step prompts and instant checks mean fewer rejected inspections and no repeat visits.
APIs, roles, deployment and security.
API-ready integration, role-based access, configurable retention and monitoring built for enterprise IT review.
Platform vision with measurable impact.
An India-first claims intelligence layer that grows module by module across the motor insurance journey.
Security & responsible AI
Trust designed into the workflow.
Security, access control, auditability and responsible AI are built into the workflow, and can be configured around your operating model, approval controls and retention needs.
Read our approach- Secure evidence handling
- Role-based access
- Audit trail & version history
- API readiness
- Human approval gates
- Configurable data retention
FAQs
Straight answers about AI in claims.
All FAQsWhat is ClaimHorizon?
ClaimHorizon is an AI-powered insurance claims intelligence platform built for Indian insurers. It connects AI pre-inspection, the Spot Setu live spot survey and AI-assisted claims processing in one workflow, with a shared evidence repository, audit trail and human approval at every decision point.
What is AI pre-inspection in motor insurance?
AI pre-inspection is a guided digital inspection of a vehicle before a policy is issued or renewed. The customer, agent or inspector captures documents, a continuous 360° video and all-side photos on a mobile link; computer vision organises visible damage, dents and scratches; a trained QC reviewer approves the result; and an insurer-ready PDF and JSON report is generated.
How does Spot Setu support surveyors?
Spot Setu gives surveyors a secure, location-aware survey link with geotagged photos, video, voice notes and owner statements, point-of-impact capture and AI damage mapping. It is designed to reduce unnecessary travel, repeated follow-ups and report preparation time while keeping the surveyor in charge of the final spot survey report.
Does AI replace surveyors or claim handlers?
No. AI handles repetitive work such as extraction, matching, classification and summaries. Licensed surveyors and authorised claim professionals keep control of QC, admissibility, negotiation, escalation and approval.
How are fraud red flags reviewed?
ClaimHorizon checks for inconsistencies across documents, images, video, metadata, location, timestamps and claim narratives. Red flags are investigation signals, not proof of fraud. Each flag is routed to a human reviewer, and the final decision follows policy terms, professional review and applicable regulations.
Can ClaimHorizon integrate with insurer systems?
Yes. The platform is API-ready and its workflows, roles, QC gates and report formats can be configured around the insurer’s operating model. Integration scope is agreed during solution design.
Can the workflow support commercial vehicles?
Yes. Capture checklists and QC rules can be configured for commercial vehicles such as trucks, buses and fleet vehicles, in addition to private cars and two-wheelers.
Request a demo
See how ClaimHorizon can improve your claims workflow.
- A 30-minute walkthrough tailored to your insurance line
- Pilot scoping: start with one module
- Integration and security Q&A with our solutions team
Need product support instead? Contact support.